Customer Service Representative Salary in Massachusetts
Customer Service Representatives in Massachusetts earn an average of $46,772 per year across 1 metro area. This is +17.9% higher than the national average.
Average Salary
$46,772
per year
Hourly Rate
$22.49
per hour
vs National
+17.9%
$39,680 national
Salary Range
$29,352
to $66,101
Cost of Living Adjusted Salary
Nominal Salary
$46,772
Cost of Living Index
135
100 = national average
Adjusted Salary
$34,646
purchasing power equivalent
After adjusting for Massachusetts's cost of living (above average), a Customer Service Representative's salary of $46,772 has the purchasing power of $34,646 in an average-cost area.
Customer Service Representative Salary by City in Massachusetts
| City | Median Salary | Hourly Rate | Entry Level (P10) | Senior (P90) | Employment |
|---|---|---|---|---|---|
| Boston, MA | $46,772 | $22.49/hr | $29,352 | $66,101 | 3,546 |
Source: Bureau of Labor Statistics OEWS Survey, 2026. Sorted by median salary (highest first).
Massachusetts vs National Average
Customer Service Representative Salary Comparison
Employment in Massachusetts
There are approximately 3,546 Customer Service Representatives employed across 1 metro area in Massachusetts.
Key Industries: Technology, Biotechnology, Healthcare
State Income Tax: 5% - 9%
Customer Service Representative Salary Range in Massachusetts
Entry Level (10th Percentile)
$29,352
Starting salary for new Customer Service Representatives
Median (50th Percentile)
$46,772
Mid-career Customer Service Representative salary
Senior (90th Percentile)
$66,101
Top earners in the field
Related Occupations in Massachusetts
Customer Service Representative Salary in Neighboring States
Compare Customer Service Representative salaries in Massachusetts with nearby states to find the best opportunities.
More Customer Service Representative Data
More Massachusetts Data
Frequently Asked Questions
What is the average Customer Service Representative salary in Massachusetts?
The average Customer Service Representative salary in Massachusetts is $46,772 per year ($22.49/hour) based on 2026 data across 1 metro areas. This is 17.9% above the national average of $39,680.
What is the highest paying city for Customer Service Representatives in Massachusetts?
Boston, MA is the highest paying city for Customer Service Representatives in Massachusetts, with a median salary of $46,772 per year.
What is the salary range for Customer Service Representatives in Massachusetts?
Customer Service Representative salaries in Massachusetts range from $29,352 (entry-level, 10th percentile) to $66,101 (experienced, 90th percentile). The median salary is $46,772 per year.
About This Data
Salary data is sourced from the U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) survey. State-level averages are calculated from metro area data within Massachusetts. Figures represent 2026 estimates and may not reflect all employers or self-employed workers. Cost of living adjustments use regional indices to provide purchasing power context.